Collaboration partners evaluate the work of the State Agency of Medicines in the annual survey

Collaboration partners evaluate the work of the State Agency of Medicines in the annual survey

Since 2008 the State Agency of Medicines (SAM) carries out an annual survey of collaboration partners to obtain information regarding the operation of SAM within the year in order to improve the quality of the services provided and make other improvements to the operation of the institution.

In October 2015 (13.10.2015. – 30.10.2015.) the survey took place for the 8th time. In this survey participated 101 respondents. The majority of SAM collaboration partners are marketing authorisation holders, medicines manufacturers, medical devices manufacturers, medicines wholesalers, pharmacies, healthcare professionals, medical treatment institutions and research institutions.

Basing on the suggestions provided in the previous surveys SAM has introduced new initiatives and has always tried to respect the opinion of clients. For example, the Client Service Centre was established in 2010, electronic circulation of documents is gradually being introduced, informative seminars regarding implementation of normative acts, new European Union requirements and other issues are being organised every year for the collaboration partners. Read more